I am the owner of the Apple iPad Mini.
Yesterday, the iPad went into "Activation Lock" and prompted me for an apple ID and password.
I cannot recall either.
The next pop-up advised me that I have to unlock the device by getting the previous owner to unlock the device.
I am the current and previous owner!!!!
Any suggestions would be appreciated.
iPad Mini, iOS 8
Have you tried : If you forgot your Apple ID - Apple Support ?
If you still can't find it, and if you were the original purchaser of the iPad (by 'current and previous' do you mean original ?), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it
Thanks for your prompt response. I contacted apple itunes support. Waiting for an answer.
Yes, I am the original owner. I have the serial number. I was using the device when it shut down and went into Activation Lock.
The userid was setup under Icloud. I never set up this account. I reset a new userid/password, but it will not let me activate the iPad.
I am the original and current owner.
You can't re-activate the iPad using a different account, you have to use the one that was being used in Settings > iCloud on the iPad.
iPad Mini
